Rocket Health Off Campus Drive 2023, Customer Success Associate Role

Rocket Health has recently announced its Rocket Health Off Campus Drive 2023 to recruit candidates for the role of Customer Success Associate. If you are eligible and interested to apply for this role. This is a great opportunity to begin your career with Rocket Health. Below, you will find the detailed eligibility criteria and application process for your reference.

Detailed information about the Customer Success Associate position can be found here. This includes the necessary educational qualifications, job description, selection process, salary details, job qualifications, and application process. To stay up-to-date with the latest job opportunities in the government and private sectors, we recommend visiting our "Today's Jobs" section on a daily basis.

Rocket Health Off Campus Drive 2023 Overview

Organization Rocket Health
Job Category Private jobs
Job Role Customer Success Associate
Qualification Any degree
Experience Freshers
Job Location Bengaluru , Karnataka (Remote)
Salary As per norms
Apply Mode Online
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About Rocket Health :

Get access to reliable and personalized mental and sexual health therapy with Rocket Health. Book an appointment today and take control of your wellness.

Detailed Job Description :

  • You will be responsible for the ongoing experience of all Rocket Health customers/patients over WhatsApp, phone, email, and other messaging platforms. This dynamic role requires you to be on WhatsApp actively - our care team believes in quick responses, and clearing queries and tasks in real-time.
  • Ability to spot patterns in customer behaviour on both an individual and aggregate level and recommend future plans to positively impact their experience
  • Comes with a judgement-free mindset that aligns with our vision of creating a safe space
  • Decipher, aggregate, and clearly document emergent customer issues and escalate to appropriate internal teams and key stakeholders
  • Advocate for changes in other departments' ways of working and cross-functionally collaborate with teams to implement a change, if required for the improvement of overall customer experience
  • Leverage existing and additional relevant technologies for reporting and analytics across customer service and other customer-facing functions/ channels
  • Consistently delivering great end-to-end customer experience across stages, channels, and touchpoints in the customer journey

Job Qualification and Skills Required :

  • Can hold a smile and a conversation (verbal and written) in English and Hindi (additional languages are the cherry on the cake
  • Should be comfortable communicating with customers via phone, WhatsApp, email and other messaging platforms - Knowledge of emojis is a skill we love 🧡
  • Inherent capacity to build a strong rapport and relationship with people - patience is the key to success
  • Knowledge about mental or sexual healthcare or any healthcare is an added advantage - rest assured, we will train you
  • Prior experience in a similar role will be preferred - but to be honest, we are all from an unconventional background and we won’t mind taking a bet on an outlier profile
  • A passion for speaking to people is a must

Selection Process :

The Customer Success Associate position at Rocket Health follows a comprehensive selection process that involves several stages, such as:

  • Aptitude Test Online
  • Group Discussion
  • Technical Interview
  • HR Interview

How To Apply :

Online applications for this position are now open, and interested candidates who meet the eligibility requirements are invited to apply through the provided link without delay

Rocket Health Online Apply Link

Apply Link ( Rocket Health Off Campus Drive 2023 )
Double Click to apply

Note : Apply Before the link Expires

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