Groww has recently announced its Groww Off Campus Drive 2024 to recruit candidates for the role of Customer Success Executive. If you are eligible and interested to apply for this role. This is a great opportunity to begin your career with Groww. Below, you will find the detailed eligibility criteria and application process for your reference.
Detailed information about the Customer Success Executive position can be found here. This includes the necessary educational qualifications, job description, selection process, salary details, job qualifications, and application process. To stay up-to-date with the latest job opportunities in the government and private sectors, we recommend visiting our "Today's Jobs" section on a daily basis.
Groww Off Campus Drive 2024 Overview
|Customer Success Executive
|BCom, BBA, BBM, BA, BSc, MBA/ PGDM
|0 – 1 Years
|, Across India
|As per norms
About Groww :
We are a passionate group of people focused on making financial services accessible to every Indian through a multi-product platform. Each day, we help millions of customers take charge of their financial journey. Customer obsession is in our DNA. Every product, every design, every algorithm down to the tiniest detail is executed keeping the customers’ needs and convenience in mind. Our people are our greatest strength. Everyone at Groww is driven by ownership, customer-centricity, integrity and the passion to constantly challenge the status quo.
Detailed Job Description :
- Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
- Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
- Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention Preferred
Job Qualification and Skills Required :
- Undergraduate courses (BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM).
- 50% cutoff – 10th, 12th and Graduation.
- No backlogs and Gap years during education
At Groww, customer-centricity is displayed in everything we do. We are obsessed with providing a seamless experience for our customers. Regardless of the touchpoints, our Customer Success Team ensures the customer finds what s/he needs in a fast and easy way. To make this happen, we are looking for dynamic and energetic professionals with good communication skills who demonstrate a customer-first attitude. This role is critical as it is the first point of call for the customers.
Expectations from successful candidates are
1. Eagerness to learn about the company's products and their capabilities.
2. Ability to manage high volume of inbound customer queries.
3. Technical aptitude and the ability to understand and explain complex concepts in simple terms.
4. Ability to empathize with the customer and high customer centricity.
5. Knowledge of other regional languages is helpful if the company works within the country.
Selection Process :
The Customer Success Executive position at Groww follows a comprehensive selection process that involves several stages, such as:
- Aptitude Test Online
- Group Discussion
- Technical Interview
- HR Interview
How To Apply :
Online applications for this position are now open, and interested candidates who meet the eligibility requirements are invited to apply through the provided link without delay
Groww Online Apply Link
Apply Link ( Groww Off Campus Drive 2024 )
Double Click to apply
Note : Apply Before the link Expires