Freshworks Off Campus Drive 2024 | Customer Success Associate role

Freshworks has recently announced its Freshworks Off Campus Drive 2024 to recruit candidates for the role of Customer Success Associate. If you are eligible and interested to apply for this role. This is a great opportunity to begin your career with Freshworks. Below, you will find the detailed eligibility criteria and application process for your reference.

Detailed information about the Customer Success Associate position can be found here. This includes the necessary educational qualifications, job description, selection process, salary details, job qualifications, and application process. To stay up-to-date with the latest job opportunities in the government and private sectors, we recommend visiting our "Today's Jobs" section on a daily basis.

Freshworks Off Campus Drive 2024 Overview

Organization Freshworks
Job Category Private jobs
Job Role Customer Success Associate
Qualification Any degree
Experience 1-4 years
Job Location Chennai , Tamilnadu
Salary Upto 9.76 LPA
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About Freshworks :

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Detailed Job Description :

  • Engage proactively with customers using the engagement model (based on customer segment) laid out
  • Understand and document customer’s business flow (for large customers) and deep understanding of use-cases
  • Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit
  • Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)
  • Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools)
  • Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline)
  • Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed
  • Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and
  • Own two key metrics (Increase Product-Adoption & Customer Retention)
  • Use customer management tool (Natero) (Training will be provided to get familiar)
  • Implement and support compliance to Freshworks compliance and information security processes
  • Shift Timing : 4:00 AM – 1:00 PM

Job Qualification and Skills Required :

  • 1-4 years of experience.
  • Proven track record of establishing themselves as a strategic trusted advisor to clients
  • Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels
  • Very Strong written and verbal presentation/communication skills (ESSENTIAL)
  • Self-starter who can own ongoing customer success of both large and small clients
  • Ability to report and share client’s status on a timely/pre-defined interval
  • Bachelor’s Degree in Computer Science + Business Education preferred

Selection Process :

The Customer Success Associate position at Freshworks follows a comprehensive selection process that involves several stages, such as:

  • Aptitude Test Online
  • Group Discussion
  • Technical Interview
  • HR Interview

How To Apply :

Online applications for this position are now open, and interested candidates who meet the eligibility requirements are invited to apply through the provided link without delay

Freshworks Online Apply Link

Apply Link ( Freshworks Off Campus Drive 2024 )
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Note : Apply Before the link Expires

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